Client Relations Specialist

Meet our Dallas Therapists

Superior customer service helps us give our clients the delicate assistance they need, which is why we’re looking for a capable, motivated, customer-focused individual to join our team as a Client Relations Specialist. Our clients deserve the best service and treatment throughout their experience with us. We need someone who will embody our values and promote our specialized services.

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We have offices located in:

Austin    |    Dallas- Fort Worth    |    Houston

San Antonio    |    Waco

As the Client Relations Specialist, you will be responsible for onboarding new clients and acting as the first line of communication between current clients and their providers. Your primary responsibility is to serve clients by phone and email and to assist in answering any questions a prospective client may have regarding rates, availabilities and general inquiries about Taylor Counseling Group.

Secondarily, your responsibilities will include the basic verification of insurance benefits, as well as filing necessary information and forms in a client’s profile.

You’ll have the following duties and responsibilities as a Client Relations Specialist:

  • Filing necessary client forms.
  • Verifying the insurance benefits of new clients.
  • Being the line of communication between clients and providers.
  • Making certain that client profiles are up-to-date and complete.
  • Assisting new clients in registering and scheduling an initial session.
  • Helping current clients with scheduling, rescheduling or canceling sessions.

Since it is our goal to support our clients throughout their treatment, the ideal Client Relations Specialist would possess certain traits, such as:

  • Adaptable
  • A self-starter
  • A team player
  • A positive attitude
  • A client-first mindset
  • Good phone etiquette
  • Exceptional communication skills
  • Familiarity with email communication
  • Can see tasks through to completion
  • Comfortable using a computer, with basic computer skills

Customer service experience is preferable, and we provide ongoing training and support to develop your skills further. We value each individual’s contribution to improving our customer support processes, and we encourage personal and professional growth within the company.

Apply for the Client Relations Specialist Role Today

Taylor Counseling Group is focused on recruiting Client Relations Specialists who will make a difference in our clients’ lives. It’s about going above and beyond in each interaction, showing genuine interest and concern so they’re confident in our ability to help them.

If you have a passion for working with people, apply for this role right away. We want to establish functional working relationships with our staff from the get-go to ensure we deliver supportive customer service as a team.

We’re eager to hear from you. We kindly remind you to view our Culture Compact Presentation to ensure you understand the core values we possess and look for in prospective hires. These are the driving forces behind our team’s success and are essential for anyone seeking employment within the Taylor Counseling Group.

If you’ve reviewed the Culture Deck and are keen to join our growing, diverse team, apply now at either of our Central Texas offices.

Apply Now

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Our Support Staff


I am a Client Relations Specialist here at Taylor Counseling Group! My favorite part about TCG is the work environment & getting to be the initial contact in helping clients start their mental health journey. During my free time I love to run, explore new places, and attend concerts!


I am the Operations Manager for TCG, and love making the first contact with TCG a great experience. Administration in the mental health field is my passion. When not at work, I enjoy reading, calligraphy, gaming with my husband, and walking our pup.


I am a Client Relations Specialist for TCG! I love getting to know new clients and hearing the relief from them when mentioning our affordable rates and programs. I have a passion for affordable mental healthcare for all, no matter what. When I am not at work I enjoy trying to cook new recipes, hiking with my dogs, and creating art for friends and family!


I am a Client Relations Specialist here at Taylor Counseling Group. My favorite part as a client intake specialist is helping new clients navigate mental health sometimes for the very first time. During my free time I like to work out, read and coach softball.


I am a Client Relations Specialist here at Taylor Counseling Group. My favorite part of being on this team is being able to help clients find the counselor that best suits their needs. I am currently pursuing a Master of Arts in Counseling at Sam Houston State University, and in my off time you can find me studying, spending time with friends and family, and trying out new restaurants!


Hi, I’m Brooke, the New Client Coordinator for TCG! I’m a work-from-home mama of 3 handsome boys. My husband handles us all like the hero in an action movie. It’s a crazy juggling act some days but it garners such sweet reward! I enjoy spending time with my family, catching up with friends, and evenings spent outdoors with a cool beverage. My favorite time of the year is football season! Gig ’em, Aggies!


I am a client relations specialist here at Taylor Counseling Group. My favorite part as a client intake specialist is helping connect clients with a therapist that will be a good fit for them. I am currently pursuing a Master of Arts in counseling at Dallas Theological Seminary. On my free time I love to hike, travel and spend time with my family

Dayna Beck Jay Stewart Yasmine Dunn brooke

What We're Proud Of

We believe that everyone should have access to premium mental healthcare, regardless of income level. With nine locations in Texas and plans for rapid growth, we serve clients from age five through late adulthood.

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Counseling Made Simple

We strive to make our clients’ lives exponentially better through the difficulties and triumphs of the therapeutic process.

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Our Diverse Team

We believe that the diversity in our organization and community provides fundamental strength to Taylor Counseling Group. We also pride ourselves with diverse approaches on many topics as well as our wide range of therapeutic modalities.

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Focus on Work/Life Balance

We’re a place to learn, thrive, & grow – as people & professionals.

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Our dedicated team of Support Staff provides vital support to our therapists so they can focus on serving their clients.

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Affordable Care

We believe that everyone should have access to mental health services, no matter their income level.

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Community Impact

We are proud of our mission to continuously serve our local community and extend our power of community support.

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