Problems and conflict are part of life – they are natural and inevitable. Conflict does not necessarily have to be a bad thing. When conflict occurs, the relationship may be weakened or strengthened.Not being able to recognize and address conflict can leave you feeling angry, upset, misunderstood or helpless. However, if the conflict is handled well, it can be productive – allowing both people to feel respected and validated.
Healthy ways to recognize and negotiate conflict
- Conflict must be viewed as a problem that can be solved mutually – finding a solution that is acceptable to both.
- Each person must participate actively in the resolution and make an effort and commitment to find answers which are as fair as possible.
- Make conflict resolution the priority rather than winning or being right.
- Ues effective communication techniques- Use “I” statements, use empathy, and practice active listening
- Focus on the situation rather than the person- don’t attack
- Ask questions using exploration rather than domination- Try asking open-ended question that provokes communication
- Be respectful
- Brainstorm possible solutions together
Conflict is hard, but these are healthy ways to communicate and negotiate conflict. Remember conflict happens and it can be productive if handled with care.