Tele-Health Counseling in Texas
In response to the ongoing COVID-19 Pandemic we are making our counselors available to the entire population of the State of Texas via Tele-health. While distance counseling is not our primary service, we believe in doing all we can for our clients and their safety. If you have never used tele-health services before, you probably have a lot of questions. The information below should be able to answer all of your questions about this safe, secure, and convenient way to continue or begin online counseling services during this uncertain time. The help you need is a quick and easy call away. There is no added cost to you, and for some clients, insurance may cover the service 100%. You are not alone, we are here with you.
Clinical Benefits of Tele-Health
These times of uncertainty can lead us to feel hopeless, disconnected, and fearful, but luckily you do not have to feel those alone. Tele-health is the term used to describe healthcare services through the means of technology.
Here at TCG, we are committed to providing affordable and accessible mental health services for you now more than ever, so we have therapists around the clock available to provide online therapy to you through video sessions and phone sessions. It is too easy during this time to take physical isolation to a state of emotional and mental isolation and we want to help you avoid that.
Now is the time to reflect, process, and grow through therapy using telehealth services. In a time when you may not interact with many people, please reach out to us so we can assist you in connecting with a therapist to walk alongside you during this time. Together we will get through this!
Regular access to your counselor.
Safe, easy, and secure.
The comfort of your home.
No added cost.
Insurance may cover you at 100%.
How We Approach Online Counseling – Tele-Health
We believe in providing the most seamless, convenient, safe, and affordable way to access tele-health. As such we utilize a HIPAA secure software platform called Zoom. This platform works much like FaceTime or other popular video conferencing software. Our counselors will be in our offices or working from their home office. Privacy, security and safety are our top priorities for our clients when considering tele-health options. Again, this software is free for you and there will never be an added cost to your session.
To learn more about Zoom, you can visit their website here: Zoom.us, and for a brief tutorial on how to set up your first session, please enjoy the video below.
Tele-Health Therapy & Insurance
We strive to remove the guesswork from insurance, especially during these trying times. With rising concerns related to COVID-19, tele-health is becoming a necessary avenue for many of our clients. Thankfully, the state of Texas has taken immediate precautionary action to ensure clients may do so without disruption.
On March 17th Governor Greg Abbot adopted an emergency rule mandating that tele-health services rendered by mental health professionals be covered by all state-regulated health plans and reimbursed at the same rates as in-person treatment or better. This emergency rule will remain in effect for up to 120 days. This also allows new clients to begin counseling without previously required in-person initial consults.
Fortunately, the majority of insurance companies that we are contracted with already supported tele-health counseling sessions and have been reimbursing sessions the same as in-office sessions for years now. These companies include Cigna, Scott & White Health Plan, United Healthcare/UMR, and Tricare East/Humana Military. In addition, some companies are also offering $0 tele-health sessions for their members with fully funded plans that include tele-health coverage.
We know insurance can be confusing so we are dedicated to helping you with anything you need. Feel free to call or email us with any questions you may have. And remember there will never be an additional cost for you should you desire to see your counselor via tele-health options.
Some Help When You Need It Most
Can’t make it in to see your therapist? Feel that tele-health isn’t for you? Don’t worry we will be here for you on the other side of all this. Until then our team of amazing counselors has put together a list of fantastic resources for you.
Crisis numbers for clients in need:
Adapt 24/7 Mobile Crisis Hotline
Suicide & Crisis Center of North Texas 24/7 Crisis Line
National Suicide Prevention Lifeline
North Texas Behavioral Health Authority
NTBHA is the designated Local Behavioral Health Authority for the Dallas Metro Area.
1-877-653-6363 or 214-366-9407
And some great apps to help you on the day-to-day: